Credgenics, the Noida-based SaaS platform focused on AI-powered debt collections and resolution, has reported a robust financial performance for the fiscal year 2024–25 (FY25), clocking INR 220 crore in revenue—a 40% year-on-year growth from INR 155.6 crore in FY24. The company also posted a profit before tax (PBT) of INR 25 crore, marking a near threefold jump in profits, reinforcing its commitment to profitable growth and capital-efficient scaling.

Riding the AI Wave in Fintech
Founded in 2018, Credgenics has emerged as a leading full-stack collections and recovery technology platform serving over 160 financial institutions globally, including major banks like HDFC Bank and ICICI Bank, fintech lenders, NBFCs, and asset reconstruction companies. It has positioned itself at the intersection of fintech and artificial intelligence, offering an integrated suite of digital collections tools, AI-based strategy engines, litigation workflows, omnichannel communication solutions, and GenAI-powered bots and voice agents.
Its technology platform managed over 9.8 crore loan accounts with an outstanding loan value of more than USD 250 billion (~INR 21.52 lakh crore) in FY24. It facilitated 170 crore communications across digital channels and now handles collections across retail, SME, and MSME portfolios.
“We are proud to record another year of strong financial results, reflecting the trust our customers have in our solutions,” said Rishabh Goel, Co-founder and CEO of Credgenics. “With our revenue growing consistently at a high pace with sustained profitability, we have reinforced our dominant market leadership in this space.”
Strategic Expansion and Acquisitions on the Horizon
Beyond Credgenics FY25 financial performance, this year was also marked by the company’s strategic expansion initiatives. The company has deepened its international footprint with growing operations in Southeast Asia—particularly Indonesia—and the Middle East. The Indonesia business alone has grown into a INR 15–20 crore revenue territory, underscoring the scalability of the platform beyond Indian shores.
Goel highlighted that the company is “sitting on a cash pile” that exceeds all the primary equity raised across its funding rounds. To date, Credgenics has raised approximately USD 80 million (~INR 688 crore), including a USD 50 million (~INR 430 crore) Series B led by WestBridge Capital, with participation from Accel, Tanglin Venture Partners, Beams Fintech Fund, and Titan Capital.
With ample liquidity, the company is actively exploring acquisitions in adjacent fintech domains. It is targeting companies focused on underwriting and risk assessment technologies, aiming to evolve into a full-stack player in the lending technology value chain.
“We are planning on doing more in our domain and adding infra layers across the lending function,” Goel shared. “There’s synergy in expanding on the risk side of collections.”
Product and Platform Innovations
Credgenics’ platform innovations are at the core of its growth narrative. Notably, the adoption of GenAI-powered bots and predictive analytics has dramatically transformed its operational model. Currently, 65% of early-stage debt resolutions occur digitally, with the remainder escalated to manual intervention. This marks a radical departure from legacy models, where manual efforts accounted for nearly 80% of the process.
Its platform now includes a broad set of tools:
- AI-based collections strategy predictors
- Predictive dialers
- Digital payments systems
- Voicebots and personalized GenAI videos
- Litigation and legal recovery modules
- Online dispute resolution (ODR) capabilities
- Field collection and case management apps
This suite of solutions allows lenders to improve recovery rates while simultaneously cutting collection costs, crucial amid rising stress in unsecured lending segments.
Navigating a Challenging Lending Ecosystem
FY25 was not without its headwinds. The personal lending sector faced significant regulatory tightening and growing delinquency concerns, forcing lenders to rethink risk models and operational efficiency. In response, Credgenics tactically reduced its exposure to unsecured personal loan accounts and shifted focus towards more stable lending segments, including business and commercial vehicle loans.
“The challenges in unsecured personal loans were significant, but our diversification strategy helped sustain growth,” said Goel. “We believe the market opportunity remains vast, especially with public sector banks, which make up over 55% of India’s retail lending market.”
Credgenics has begun making inroads into this historically difficult segment, responding to RFPs from state-run banks keen on adopting technology-led solutions for debt recovery.
Future Outlook
Looking ahead, Credgenics has signaled ambitions to double revenue in the coming fiscal year. This will be fueled by deeper market penetration in India, greater traction in international geographies, and potential inorganic growth through strategic acquisitions. It will also be underpinned by continued investments in generative AI, automation, and personalized borrower engagement technologies.
“We obviously believe in the philosophy of running it profitably versus how other startups have done it,” Goel emphasized. “From day one, we didn’t have the mindset of compromising on profitability for growth at any cost.“
As the regulatory landscape tightens and digital transformation becomes a necessity rather than a luxury for financial institutions, Credgenics appears well-positioned to lead the next phase of innovation in debt recovery.
Key FY25 Metrics at a Glance
- Revenue: INR 220 crore (↑40% YoY)
- Profit Before Tax: INR 25 crore (≈3x YoY growth)
- Loan Accounts Managed: 98 million+
- Total Loan Value Managed: USD 250 billion+ (~INR 21.52 lakh crore )
- Omnichannel Communications Facilitated: 1.7 billion
- Clients: 160+ financial institutions
- Revenue Composition: ~62% from software; ~38% from services
Investor Backing: WestBridge Capital, Accel, Tanglin Venture Partners, Titan Capital, Beams Fintech Fund
As the fintech sector continues to evolve, Credgenics’ data-driven, AI-first approach offers a compelling blueprint for sustainable, scalable growth in credit collections. Its FY25 performance is a testament to the resilience of its business model and its ability to navigate complex macroeconomic challenges with strategic clarity.
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